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Terms of service
Terms of Service
1. Purpose
These Terms of Service govern access to, use of, and purchases made through the Cordes en Folie website (the "Website"), operated by:
Cordes en Folie
Lolita Morel
3 Grande Rue
90400 Bermont
France
Business Registration Number (SIRET): 51129261700020
By accessing or using this Website, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use the Website.
2. Website Access
The Cordes en Folie Website is available 24 hours a day, 7 days a week, except during maintenance periods or events beyond our control.
Cordes en Folie shall not be held liable for temporary interruptions of service or any damages resulting from website unavailability.
3. Products and Creations
The products offered on the Website are handmade macramé creations crafted with care and attention to detail.
As each piece is individually handmade, slight variations in color, texture, size, or appearance may occur compared to the photographs displayed on the Website.
These variations are a natural part of the handcrafted process and should not be considered defects.
4. Orders
Any order placed through the Website constitutes acceptance of the applicable Terms and Conditions of Sale and Return Policy.
Customers are responsible for providing accurate information when placing an order, including shipping address and contact details.
Cordes en Folie reserves the right to refuse or cancel any order in the event of a pricing error, suspected fraud, non-payment, or any other legitimate reason.
5. Prices
All prices displayed on the Website are listed in euros (€).
Prices may be changed at any time; however, products will be charged at the price in effect when the order is placed.
Shipping costs are displayed before the final confirmation of the order.
6. Payment
Payment is due in full at the time of purchase.
Accepted payment methods include:
-
Credit or debit card
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PayPal
Payments are processed through secure payment providers, including Shopify Payments.
7. Shipping
As all creations are handmade, a production period of approximately 4 business days to 3 weeks may be required before shipment, depending on the size and complexity of the item.
Orders are delivered within mainland France via Colissimo or Mondial Relay.
Delivery times are estimates only and may vary depending on seasonal demand or circumstances beyond our control.
8. Returns and Refunds
Custom-made and personalized products are not eligible for cancellation, return, or refund once production has begun, in accordance with Article L221-28 of the French Consumer Code.
For non-customized products, customers may be entitled to return rights under applicable consumer protection laws.
If a product arrives damaged or an error has occurred with the order, please contact us promptly at:
contact.cordesenfolie@gmail.com
and provide photographs of the issue so that an appropriate solution can be offered.
9. Intellectual Property
All content available on the Website, including text, photographs, images, logos, graphics, designs, and handmade creations, is the exclusive property of Cordes en Folie.
Any reproduction, distribution, modification, or use without prior written authorization is strictly prohibited.
10. Personal Data
Personal information collected through the Website is used solely for order processing and customer communication.
Data is never sold to third parties.
In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, correct, or request deletion of their personal data by contacting:
contact.cordesenfolie@gmail.com
11. Liability
Cordes en Folie shall not be held liable for direct or indirect damages resulting from the use or misuse of its products.
All products are intended for decorative purposes only.
12. Governing Law
These Terms of Service are governed by French law.
In the event of a dispute, both parties agree to seek an amicable resolution before initiating legal proceedings.
If no resolution can be reached, the dispute shall be subject to the jurisdiction of the competent French courts.